3x
faster processes
20-50 complex
claims handled per expert per day
80% of domain claim cases
processed through our platform
24/7*
operations support
Insurance Software
What our solutions
are all about
SmartClaiMS
SmartClaiMS is an end-to-end platform for automation and digitalization of all steps in the workflow and document management process of claims administration in general insurance. The software is module bases and covers all activities in claims administration – inspection for new policy issuance, claim registration, electronic document exchange among all parties, customer authentication and automated approvals, claim registration, claim annotation and calculation, authorization letters, payment “fast track”, claim servicing monitoring and control, online selection of suppliers of auto parts and/or other materials, final calculation of compensation. In addition to text, picture and video document management, the platform has a functionality for electronic communication among all involved parties with dates, history and participants – insurance company, broker, expert, remote office, 3rd party, repair shop, supplier, etc.
Cost reduction (decrease cost-to-income ratio from reduced backlogs, training times, CAPEX and OPEX and improved productivity)
Enhanced customer experience (Improve service levels and customer satisfaction)
Improvement of internal and external reporting. Unification of reporting
Establishing of single source of truth (policies, retentions, claims, customer status, etc.)
Increase sales & claim handling productivity
Paperless policy and claim management
Streamline communication with all involved parties
Provide omnichannel experience
A universal interface facilitates the integration with legacy software, ERP and other data bases. The software product includes document management, process management, definition of roles and tasks, access rights, asset automatization, notifications and email communication, statistics and analysis of employee occupancy and task allocation. The platform works with various tools for claim calculation – the ones available at the customer premises or other updated versions of MultiCat, Audatex, DAT, Mitchell, etc. Completely compliant with legal norms such as BG Ordinance 24.
Insurance solutions
What are the
key features
Claim administration, automated workflow and document management
- Claim inspection with professional tools (web and mobile apps)
- Automated verification of previous policy claims, vehicle and client data
- First notification of loss – via web portal or mobile device
- Centralized claims data warehouse (collection, unification and storage) for future access
- Universal interface for easy integration with other systems and solutions
- Automated calculation of reserve forecast in the insurance ERP system
Fraud detection and prevention
- System for fraud registration
- Workflow redirection upon fraud detection
- Fraud detection rules administration
- Streamlined and centralized communication platform for all parties involved in the process
- Integration with internal and external systems for fraud prevention
Claims calculation
- Update and control of the parameters for claims calculation based on policy and vendor contracts specifics
- Efficient automated tool for workload cost estimation
- Express initial calculation for labor costs
- Express initial calculation of reserve forecast
- “Fast track” payment calculation
- Integration with professional calculation tools
- Template for service offer request and approval
- Electronic invoice check and approval
- Integration with core insurance IT system for registration of estimations
Monitoring and control of the workflow with trusted service providers
- Digital and streamlined communication with trusted service providers
- Supervision of the vendor selection and purchase order processes
- Access to up-to-date market price data
- Monitoring of the completed claims orders
- Control of the purchase order and repair service process and costs
- Task management for employees and 3rd party experts and results reports
Reports and analyses
- Predefined set of reports
- Option for on demand personalized report templates
- Workload utilization analyses
- Workflow analyses and recommendations for optimization
Casestudy
See our portfolio
projects
"We have a great working relationship with REVАUXY and we believe it will get better and better."
Claim Management platform delivery and fine tuning
"After STMS implementation, in less than a year, we generated savings over 12% оf spare parts purchases"
Procurement Platform delivery
"This solution improved customer service, streamline internal processes and made us more competitive."
Centralized platform for customer care and self-care options for remote claims administration
"Revauxy are excellent specialists and experts in the auto insurance claims administration field. Due to their long-term experience, they can consult any insurance company on the end-to-end claims process."
Nikolay Genchev
"According to our mission for Being a Lifetime partner to customers and leading the European insurance market constant innovation is a must. So, we had done a major strategic reorganization in claim management with Revauxy. SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims Division - Non LIfe insurance
"Revauxy is the partner to be trusted in most extreme situations. Their time to react and adapt to best assist us is the fastest. They always find a solution."
Ivo Gruev, MB member and Executive Director, Bulstrad
"In recent years, we strive for a simple and transparent claim management. This has brought us to SmartClaiMS and we will continue to add new modules and features to the platform. Procurement system is to run next."
Radoslav Dimitrov CInsO, Member of the Management Board
"The implementation of solutions, individually designed for KBC Group by Revauxy, is one of many aspects of the ongoing digitalization of our service portfolio. Every year we acknowledge increases in the demand for digital customer service, which requires that we, as a leading insurance company, within the legal norms, invest in customer satisfaction enhancements."
Bistra Vasileva, Executive Director General and Corporate Insurance of KBC Group
"Revauxy is combining best practices in insurance processing with state-of-the-art technology."
Radoslav Dimitrov CInsO, Member of the Management Board
"We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes."
Ivo Gruev, MB member and Executive Director, Bulstrad
"SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims
"One of the most important things for us is that we have been able to integrate the Revauxy claims platform with our database, ERP and legacy software products. The platform is easy to use, learn and integrate, providing us with efficient speed-to-market process tool."
Kosta Cholakov, MB Chairman and Chief Executive Officer, DZI KBC Group
"With Revauxy we modernize claim operations to a completely digital business model that improves the customer experience, simplify processes, lower costs, and increase agility."
Radoslav Dimitrov CInsO, Member of the Management Board
“We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes.”
Ivo Gruev, MB member and Executive Director, Bulstrad
