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The Challenge
How to further simplify processes, minimize service times, optimize costs and simultaneously enhance customer satisfaction? These are some of the always -relevant questions Revauxy is solving and improving on a daily basis.
Part of the Revauxy Global Hub is the Share Box Communication Platform, which is probably one of the solutions that most contributes to a happier customers with options for remote claim self-notification via an Internet portal or mobile app and to shorter service times due to upload of relevant data from any location eliminating the need to visit Insurance company/ broker offices. The Platform also addresses:
- Incoherent, unrelated and non -digital systems and processes for customer service and data management
- Lack of self-service functionalities
- Physical expert presence for claim inspection
- Slow and resource intensive process for property claims management
- Lack of employee workload allocation
- Lack of reporting
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The Solution
Smart Claims Management Platform - automation and digitalization of all the steps of the management and document workflow of the insurance claims process. System for remote claims administration, electronic customer service and tools for self-care.
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The Benefits
- Centralized platform for customer care and self-care options for remote claims administration
- Integration and two-way connectivity with various legacy systems
- Functionality for online booking of claim inspection hours
- Access to online tools for upload of documents, photos, invoices, etc. related to a claim and shared with the insurance company, broker, expert, repair shop, supplier, etc
- Collection of reliable data and information to be used in reports and business analyses
- Time efficiency due to easy integration with legacy systems
- Fast and simple real time communication with customers
- Paperless claim administration
- Structured collection and storage of documents and data
- Traceability and control over employee workload allocation, occupancy and efficiency
- Access to reliable data for reports and business analyses
Casestudy
See our portfolio
projects
"We have a great working relationship with REVАUXY and we believe it will get better and better."
Claim Management platform delivery and fine tuning
"After STMS implementation, in less than a year, we generated savings over 12% оf spare parts purchases"
Procurement Platform delivery
"This solution improved customer service, streamline internal processes and made us more competitive."
Centralized platform for customer care and self-care options for remote claims administration
"Revauxy are excellent specialists and experts in the auto insurance claims administration field. Due to their long-term experience, they can consult any insurance company on the end-to-end claims process."
Nikolay Genchev
"According to our mission for Being a Lifetime partner to customers and leading the European insurance market constant innovation is a must. So, we had done a major strategic reorganization in claim management with Revauxy. SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims Division - Non LIfe insurance
"Revauxy is the partner to be trusted in most extreme situations. Their time to react and adapt to best assist us is the fastest. They always find a solution."
Ivo Gruev, MB member and Executive Director, Bulstrad
"In recent years, we strive for a simple and transparent claim management. This has brought us to SmartClaiMS and we will continue to add new modules and features to the platform. Procurement system is to run next."
Radoslav Dimitrov CInsO, Member of the Management Board
"The implementation of solutions, individually designed for KBC Group by Revauxy, is one of many aspects of the ongoing digitalization of our service portfolio. Every year we acknowledge increases in the demand for digital customer service, which requires that we, as a leading insurance company, within the legal norms, invest in customer satisfaction enhancements."
Bistra Vasileva, Executive Director General and Corporate Insurance of KBC Group
"Revauxy is combining best practices in insurance processing with state-of-the-art technology."
Radoslav Dimitrov CInsO, Member of the Management Board
"We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes."
Ivo Gruev, MB member and Executive Director, Bulstrad
"SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims
"One of the most important things for us is that we have been able to integrate the Revauxy claims platform with our database, ERP and legacy software products. The platform is easy to use, learn and integrate, providing us with efficient speed-to-market process tool."
Kosta Cholakov, MB Chairman and Chief Executive Officer, DZI KBC Group
"With Revauxy we modernize claim operations to a completely digital business model that improves the customer experience, simplify processes, lower costs, and increase agility."
Radoslav Dimitrov CInsO, Member of the Management Board
“We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes.”
Ivo Gruev, MB member and Executive Director, Bulstrad
