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The Challenge
Bulstrad is one of our first partners to pioneer in the digital age of automated claims handling processes, electronic document management and operationally justified SaaS workflow solutions.
It took us 2 years to personalize the SMART ClaimMS to best match national regulations, local prices of repair and materials suppliers as well as customer specific process steps, reporting requirements and product fine tunings. The upgrades and change requests are ongoing until today in a constant effort to outperform on efficiency, speed and reliability. We can only be humbled by our 15 year partnership, which has addressed:
- Difficult to systemize, chaotic, manual and scattered processes.
- Processes based on paper carriers.
- Lack of history of communication among partners.
- Decentralized work with documents.
- Fraud.
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The Solution
Smart Claims Management Platform developed together with Bulstrad and constantly upgraded over time to optimize resources, better match regulatory requirements, shortcut work-flow steps and introduce more participants in the overall process. Launched in over 70 locations. Over 300 active daily users.
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The Benefits
- Over 20% average cost decrease of auto claims during the 1st year after implementation
- Zero initial investment and a fair pricing model based on actual transactions
- Sizable increase in efficiency and accountability of employee workload
- Fast, easy and risk-free introduction of new users – usually for less than a month for HQ and no more than 6 months for national offices.
- Collection of reliable data and information to be used in reports and business analyses.
- Proven customer satisfaction
- Significant improvement in fraud prevention
Casestudy
See our portfolio
projects
"We have a great working relationship with REVАUXY and we believe it will get better and better."
Claim Management platform delivery and fine tuning
"After STMS implementation, in less than a year, we generated savings over 12% оf spare parts purchases"
Procurement Platform delivery
"This solution improved customer service, streamline internal processes and made us more competitive."
Centralized platform for customer care and self-care options for remote claims administration
"Revauxy are excellent specialists and experts in the auto insurance claims administration field. Due to their long-term experience, they can consult any insurance company on the end-to-end claims process."
Nikolay Genchev, SEE Region (BGR, BIH, HRV, MNE, SRB) President at UNIQA Insurance Group AG
"According to our mission for Being a Lifetime partner to customers and leading the European insurance market constant innovation is a must. So, we had done a major strategic reorganization in claim management with Revauxy. SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims Division - Non LIfe insurance
"Revauxy is the partner to be trusted in most extreme situations. Their time to react and adapt to best assist us is the fastest. They always find a solution."
Ivo Gruev, MB member and Executive Director, Bulstrad
"In recent years, we strive for a simple and transparent claim management. This has brought us to SmartClaiMS and we will continue to add new modules and features to the platform. Procurement system is to run next."
Radoslav Dimitrov CInsO, Member of the Management Board
"The implementation of solutions, individually designed for KBC Group by Revauxy, is one of many aspects of the ongoing digitalization of our service portfolio. Every year we acknowledge increases in the demand for digital customer service, which requires that we, as a leading insurance company, within the legal norms, invest in customer satisfaction enhancements."
Bistra Vasileva, Executive Director General and Corporate Insurance of KBC Group
"Revauxy is combining best practices in insurance processing with state-of-the-art technology."
Radoslav Dimitrov CInsO, Member of the Management Board
"We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes."
Ivo Gruev, MB member and Executive Director, Bulstrad
"SmartClaiMS made our process simpler, easier, and modern. Platform has allowed us focus on our core business. Most importantly, claims are at the core of everything we do and clients can rest assured our structure provides a single, responsive claims-settling approach, easy access to services and quick settlement."
Georgi Ivanov, Head of Claims
"One of the most important things for us is that we have been able to integrate the Revauxy claims platform with our database, ERP and legacy software products. The platform is easy to use, learn and integrate, providing us with efficient speed-to-market process tool."
Kosta Cholakov, MB Chairman and Chief Executive Officer, DZI KBC Group
"With Revauxy we modernize claim operations to a completely digital business model that improves the customer experience, simplify processes, lower costs, and increase agility."
Radoslav Dimitrov CInsO, Member of the Management Board
“We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes.”
Ivo Gruev, MB member and Executive Director, Bulstrad
