SmartClaiMS
Omni-Channel

Case Studies Intro

3x

faster processes

20-50 complex

claims handled per expert per day

80% of domain claim cases

processed through our platform

24/7

operations support

Insurance Software

What our solutions
are all about

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SmartClaiMS Omni-Channel

Revauxy has been developing various tools to always improve customer satisfaction, shorten service times and automate and minimize steps in the claims administration process. The implementation of the Omni-Channel Communication Platform provides insurance companies and their representatives (agents, brokers, remote offices) with FNOL (First Notification of Loss) - solution for early notification of damages, right after incident. Omnichannel communication with insurance company - call center, back office, web, mobile app, in person. Online reservation for damage inspection appointment; Self calculation tools for claims.

Decoration
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Cost reduction (decrease cost-to-income ratio from reduced backlogs, training times, CAPEX and OPEX and improved productivity)

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Enhanced customer experience (Improve service levels and customer satisfaction)

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Improvement of internal and external reporting. Unification of reporting

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Establishing of single source of truth (policies, retentions, claims, customer status, etc.)

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Increase sales & claim handling productivity

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Paperless policy and claim management

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Streamline communication with all involved parties

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Provide omni-channel experience

Online tools for document sharing – policy, photos, invoices, letters, etc. related to a claim – and shared with respective participants. Integrate with own ERP, warehouse system, etc.

Insurance solutions

What are the
key features

Remote claims handling
  • Simplified general data entry for claims and/or claim applications
  • Claim request description and calculation
  • Option for claim request forwarding to second-level experts
  • Secure platform for data exchange
  • Instant document exchange
Fast and simple real-time communication with customers
  • Commonly used application form templates
  • Real time claim application status update
  • Streamlined process for request, exchange and archive of required documents and data related to the handling of a claim
  • Easy integration with external applications
  • Option for accepting or rejecting the claim application
  • Electronic import of documents, photos and calculations
Instant event notification and FNOL
  • Customer internet portal for clients and affected participants in an accident
  • Expert internet portal for brokers, services, sunject matter experts, auto parks, appraisors, agencies
  • Mobile app for access to the portals
  • Electronic request for confirmation and payment agreement type "Fast track"
  • Remote electronic payment confirmation
  • Discussion of amounts
  • Import of external description and calculation and option for follow up activities
Reports and analyses
  • Predefined set of reports
  • Option for on demand personalized report templates
  • Workload utilization analyses
  • Workflow analyses and recommendations for optimization

Casestudy

See our portfolio
projects


  • Armeec
  • Asset
  • Auto3P
  • Bulstrad
  • DZI
  • Generali
  • Groupama
  • KBC
  • Software Group
  • Uniqa
  • VIG