3x
faster processes
20-50 complex
claims handled per expert per day
80% of domain claim cases
processed through our platform
24/7
operations support
Insurance Software
What our solutions
are all about
SmartClaiMS Omni-Channel
Revauxy has been developing various tools to always improve customer satisfaction, shorten service times and automate and minimize steps in the claims administration process. The implementation of the Omni-Channel Communication Platform provides insurance companies and their representatives (agents, brokers, remote offices) with FNOL (First Notification of Loss) - solution for early notification of damages, right after incident. Omnichannel communication with insurance company - call center, back office, web, mobile app, in person. Online reservation for damage inspection appointment; Self calculation tools for claims.
Cost reduction (decrease cost-to-income ratio from reduced backlogs, training times, CAPEX and OPEX and improved productivity)
Enhanced customer experience (Improve service levels and customer satisfaction)
Improvement of internal and external reporting. Unification of reporting
Establishing of single source of truth (policies, retentions, claims, customer status, etc.)
Increase sales & claim handling productivity
Paperless policy and claim management
Streamline communication with all involved parties
Provide omni-channel experience
Online tools for document sharing – policy, photos, invoices, letters, etc. related to a claim – and shared with respective participants. Integrate with own ERP, warehouse system, etc.
Insurance solutions
What are the
key features
Remote claims handling
- Simplified general data entry for claims and/or claim applications
- Claim request description and calculation
- Option for claim request forwarding to second-level experts
- Secure platform for data exchange
- Instant document exchange
Fast and simple real-time communication with customers
- Commonly used application form templates
- Real time claim application status update
- Streamlined process for request, exchange and archive of required documents and data related to the handling of a claim
- Easy integration with external applications
- Option for accepting or rejecting the claim application
- Electronic import of documents, photos and calculations
Instant event notification and FNOL
- Customer internet portal for clients and affected participants in an accident
- Expert internet portal for brokers, services, sunject matter experts, auto parks, appraisors, agencies
- Mobile app for access to the portals
- Electronic request for confirmation and payment agreement type "Fast track"
- Remote electronic payment confirmation
- Discussion of amounts
- Import of external description and calculation and option for follow up activities
Reports and analyses
- Predefined set of reports
- Option for on demand personalized report templates
- Workload utilization analyses
- Workflow analyses and recommendations for optimization
Casestudy
See our portfolio
projects
Bulstrad insurance
"We have a great working relationship with REVАUXY and we believe it will get better and better."
Claim Management platform delivery and fine tuning
"Revauxy are excellent specialists and experts in the auto insurance claims administration field. Due to their long-term experience, they can consult any insurance company on the end-to-end claims process."
Nikolay Genchev, Chief Executive Director of Uniqa
"Revauxy is the partner to be trusted in most extreme situations. Their time to react and adapt to best assist us is the fastest. They always find a solution."
Ivo Gruev, Executive Director of Bulstrad
"The implementation of solutions, individually designed for KBC Group by Revauxy, is one of many aspects of the ongoing digitalization of our service portfolio. Every year we acknowledge increases in the demand for digital customer service, which requires that we, as a leading insurance company, within the legal norms, invest in customer satisfaction enhancements."
Bistra Vasileva, Executive Director General and Corporate Insurance of KBC Group
"One of the most important things for us is that we have been able to integrate the Revauxy claims platform with our database, ERP and legacy software products. The platform is easy to use, learn and integrate, providing us with efficient speed-to-market process tool."
Nikolay Genchev, Chief Executive Director of Uniqa
"We, at Bulstrad, trust the Revauxy team completely to service the process of claims management. We know that we are in the hands of the best experts in software digitalization of claims processes."
Ivo Gruev, Executive Director of Bulstrad
