Tangible savings on
an innovative service

Case Studies Intro

Casestudy

The Challenge

How to further simplify processes, minimize service times, optimize costs and simultaneously enhance customer satisfaction? These are some of the always -relevant questions Revauxy is solving and improving on a daily basis.

Part of the Revauxy Global Hub is the Omni-Channel Communication Platform, which is probably one of the solutions that most contributes to a happier customers with options for remote claim self-notification via an Internet portal or mobile app and to shorter service times due to upload of relevant data from any location eliminating the need to visit Insurance company/ broker offices. The Platform also addresses:

  • Incoherent, unrelated and non -digital systems and processes for customer service and data management
  • Lack of self-service functionalities
  • Physical expert presence for claim inspection
  • Slow and resource intensive process for property claims management
  • Lack of employee workload allocation
  • Lack of reporting

Casestudy

The Solution

Smart Claims Management Platform - automation and digitalization of all the steps of the management and document workflow of the insurance claims process. System for remote claims administration, electronic customer service and tools for self-care.

Watermark

Casestudy

The Benefits

  • Centralized platform for customer care and self-care options for remote claims administration
  • Integration and two-way connectivity with various legacy systems
  • Functionality for online booking of claim inspection hours
  • Access to online tools for upload of documents, photos, invoices, etc. related to a claim and shared with the insurance company, broker, expert, repair shop, supplier, etc
  • Collection of reliable data and information to be used in reports and business analyses
  • Time efficiency due to easy integration with legacy systems
  • Fast and simple real time communication with customers
  • Paperless claim administration
  • Structured collection and storage of documents and data
  • Traceability and control over employee workload allocation, occupancy and efficiency
  • Access to reliable data for reports and business analyses

Casestudy

See our portfolio
projects


  • Armeec
  • Asset
  • Auto3P
  • Bulstrad
  • DZI
  • Generali
  • Groupama
  • KBC
  • Software Group
  • Uniqa
  • VIG